X-Tend Premium Maintenance & Support
When you buy a MatchRite system, X-Rite includes a 12 month warranty on your equipment. This support covers areas such as general instrument or software troubleshooting, assistance with poor color matches, advanced features and functions, and connections to dispensers. After 12 months, this warranty expires and your spectrophotometer and software are no longer covered!
Buy X-Tend for $795*
*Available at time of system purchase or during original 12-month warranty period for $795. Also available to purchase during out-of-warranty period from months 13 thru 24 for $1,200 however unit must be sent to X-Rite for review and may be subject to additional fees.
Take Advantage of X-Tend’s Features Today:
Includes your spectrophotometer, computer, monitor, and DYMO label printer. Complete end-to-end coverage of your entire system.
**Entitlements of program exclude any customer misuse or abuse of Color Matching System.
It’s not good enough that we will fix your Spectrophotometer and send it back to you with free return postage. But we also will provide you with a loaner spectrophotometer to keep your paint department up and running while we perform the repairs!
All X-Tend customers are provided with a dedicated toll-free number and a support email address reserved just for you. X-Tend customers enjoy extended service hours from 8:00 am to 7:00 pm EST Monday thru Friday and 10:00 am to 2:00 pm EST Saturday. Yes that is right you can get support on a busy saturday morning when you need it most!
Don’t you hate it when your customers ask for colors that you don’t have because your system is out of date? Never deal with out of date fandecks again. X-Tend customers enjoy a complete fandeck kit update every year meaning you will always be in the know when it comes to color changes at your competitors.
Virtually eliminate the ongoing costs of keeping your system current with a free database update annually.
If we have an update, You have an update. no more wondering if you have the latest and the greatest from MatchRite. If you are an X-Tend customer you will be pro actively sent all dot releases for Color Designer Plus.
* A dot release is any version of Color designer that gets released with the same number as your current software before the “.” So upgrading from version 1.0 to version 1.6 is covered by the X-Tend service however version 1.6 to version 2.0 would not be covered. Call Harper Inc. today for more details
Do you have a new employee? Are you moving an employee over to paint and want to teach them more about color matching? Send your staff to MatchRite school with our quarterly classes, free to X-Tend customers!
If you are paying for shipping it’s not really free is it? So X-Tend customers never pay for us to send items back to you once we perform a covered repair or service.
Just by taking advantage of these features, the average X-Tend member will save almost $1,200 in 3 years!
Your potential costs WITHOUT X-Tend
|Year 1||Year 2||Year 3||Total|
|Color Matching Database||$100||$100||$100||$300|
|Competitive Fandeck Kit Update||$225||$225||$225||$675|
|Color Designer Plus dot releases||–||$130||$130||$260|
|Free outbound shipping||Covered||$25||$25||$50|
X-Tend members pay nothing for the above items!
X-Rite’s X-Tend program is our most comprehensive maintenance support plan for your Color Matching System. This plan allows you to focus on the paint counter and your customers to ensure you are always matching paint and never without your spectrophotometer for 36 full months after purchase!
Buy X-Tend for $795*